Terms & Conditions

Effective Date: 19 September 2025

These Terms and Conditions (“Terms”) set out the general principles that apply to the provision of coaching services, programs, and resources provided by Evolved Ethos (“we”, “us”, “our”). Depending on the specific service or program you (“Client”, “you”) engage in, additional terms and conditions may apply. You will be provided with any applicable specific terms before the purchase of the service or program. Where there is any inconsistency between these general Terms and the terms of a specific service or program, the terms of that specific agreement will prevail to the extent of the inconsistency.

By purchasing, registering, or participating in our services, you agree to these Terms. We aim to ensure these Terms are fair, transparent, and easy to understand. Please read them carefully before purchasing.

1.      Purpose of Services

Evolved Ethos (ABN 17629430182) provides leadership and life coaching services designed to support clients in developing personal, professional, and business goals. Coaching is a collaborative process; you are ultimately responsible for considering coaching insights and taking any actions.

2.      Coaching Relationship

  • Our coaches adhere to the International Coach Federation (ICF) Code of Ethics.

  • The relationship between coach and client is a partnership based on honesty, openness, and active engagement.

  • You must attend sessions on time, complete pre/post-work, and engage honestly.

  • You must ensure that you have a safe, private environment for coaching. You must disclose any relevant conditions or other circumstances that may impact your ability to safely participate in coaching.

  • You are responsible for your own decisions and outcomes. Results depend on your effort, not just coaching. You acknowledge that any reliance on coaching insights or materials is at your own discretion and risk.

  • Coaching is not therapy, counselling, or crisis intervention, and is not a substitute for legal, medical, financial, economic, commercial, management, or therapeutic advice. All coaching and related materials are for educational and developmental purposes only. No content constitutes legal, financial, therapeutic, medical, or other professional advice. You should obtain independent advice before relying on any material.

  • We may refer or terminate coaching if we believe you require medical, psychological, or therapeutic support. In the event of an emergency, you must contact emergency services (dial 000 in Australia).

3.      Fees, Payments & Refunds

  • Fees will be confirmed at the time of booking and are exclusive of GST, which will be applied at the prevailing rate where applicable.

  • Payment is required in advance unless otherwise agreed. If payment fails or is not received by the due date, we may suspend or cancel sessions until payment is made.

  • Missed or cancelled sessions within 24 hours of the scheduled time will be charged in full.

  • Refunds:

    • No refunds are provided for change of mind, except where required by law.

    • Under the Australian Consumer Law (ACL), you are entitled to a refund, repair, or replacement if services are not delivered with due care, are defective, or fail to meet consumer guarantees.

    • Any refund requests must be submitted in writing. Approved refunds will be processed within 14 business days to the original payment method.

  • Unless otherwise required by law, no cooling-off period applies once services commence, but full details of inclusions and fees are provided before purchase.

4.      Scheduling

  • Sessions may be held via video conferencing or another agreed channel.

  • Session times and frequency are confirmed through our secure scheduling system.

4A.     Service Duration and Expiry

  • All coaching services, programs, or packages are provided within a defined timeframe, as specified at the time of purchase (typically 3-month, 6-month, or 12-month packages or subscriptions).

  • You are responsible for scheduling and completing your sessions within the stated program period. Due to the planning and resource commitments required for coaching delivery, unused sessions do not automatically continue beyond the agreed timeframe.

  • If you are unable to complete your sessions within the initial program period, we may, at our discretion, allow a one-time extension of up to two (2) additional months (the “grace period”). After this grace period expires, any remaining unused sessions or services will be forfeited and will not be refunded, transferred, or credited unless otherwise required by law.

  • Extensions beyond the grace period will only be granted in exceptional circumstances and must be requested in writing before the expiry date.

5.      Confidentiality & Privacy

  • Information shared in coaching sessions is confidential, in line with the ICF Code of Ethics.

  • In group or corporate programs, all participants must respect confidentiality, but we cannot guarantee other participants will do so. We are not responsible or liable for breaches of confidentiality caused by other participants.

  • Confidentiality may be limited where disclosure is required by law.

  • We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the GDPR.

  • Personal information is managed in accordance with our Privacy Policy (www.evolvedethos.com.au/privacy). Our Privacy Policy forms part of these Terms.

6.      Recordings, Testimonials & Marketing

  • Sessions are not recorded without your prior consent.

  • If you consent to recordings, we secure those recordings, and they are used only for the purposes agreed.

  • Testimonials, feedback, or anonymised case studies may only be used in marketing with your express written consent.

7.      Personal Information & Data Security

  • Personal information collected may include your name, contact details, and information provided during coaching.

  • This information is used only for service delivery, communication, and compliance with legal obligations.

  • We take reasonable steps to protect your personal information through secure systems and trusted third-party providers.

  • You may request access to or deletion of your personal data, subject to applicable law.

8.      Intellectual Property

  • Our services and original content, features, and functionality are and will remain the exclusive property of Evolved Ethos and its licensors, even after delivery.

  • You are granted a limited, non-exclusive, non-transferable licence to use our materials for personal use only.

  • You may not modify, resell, redistribute, or publicly share (including posting online) any of our original content without our prior written consent. Unauthorised reproduction or distribution of our content may result in immediate termination of access and we may seek injunctive relief, damages, and recovery of legal costs.

  • You retain ownership of your pre-existing intellectual property and personal materials shared during coaching.

9.      Cancellations & Termination

  • Sessions may be rescheduled with at least 24 hours’ notice at no additional cost.

  • Either party may end the coaching relationship with written notice.

  • All outstanding payments must be settled before termination takes effect.

  • You must not engage in harassment, bullying, unlawful, or discriminatory conduct towards coaches, staff, or participants.

  • You must treat coaches, staff, and other participants with respect and must not engage in defamatory, abusive, or damaging conduct (including online) relating to us or other clients. We may terminate immediately for misconduct, abusive behaviour, non-payment, or breach of these Terms.

  • Survival: Confidentiality, intellectual property, indemnities, privacy obligations, dispute resolution obligations, and limitation of liability continue after termination.

  • Refunds: Except where required by the Australian Consumer Law, we do not offer refunds for change of mind. However, you are entitled to a remedy (refund, repair, or re-supply) where our services fail to meet statutory guarantees under the ACL.

10.      Dispute Resolution

  • If you have any concerns, you must first notify us in writing, setting out the details of the dispute.

  • The responding party must reply within 14 days.

  • If not resolved, both parties agree to mediation through a mutually agreed service in Western Australia before pursuing legal action. Mediation will be conducted within 30 days of referral unless otherwise agreed. If mediation fails, either party may commence proceedings.

  • Each party will bear its own costs of mediation.

11.      Children

  • Our services are not directed to anyone under the age of 18.

  • We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us immediately

12.    Third Party Platforms

  • We use third-party platforms such as Microsoft Teams, Stripe, and Delenta.

  • You are responsible for ensuring you have suitable technology and internet access to participate in our services. We are not liable for your inability to access services or reduced service quality due to inadequate technology or internet access.

  • We are not responsible for outages, security breaches, data loss, or other issues beyond our reasonable control with third-party tools.

  • We are not responsible for any data loss, unauthorised access, or outages arising from third-party platforms, but we take reasonable steps to use reputable providers.

13.    Assignment & Subcontracting

  • We may assign or subcontract the performance of our services to qualified third parties, provided this does not diminish your rights under these Terms. Any subcontractors engaged by us are bound by confidentiality and data protection obligations equivalent to those in these Terms.

  • You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

14.    Force Majeure

  • We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, IT or internet failures, or government restrictions. If a force majeure event continues for more than 60 days, either party may terminate without liability.

15.    Indemnity and Limitation of Liability

  • Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). Under the ACL, our services come with guarantees that they will be provided with due care and skill, fit for purpose, and delivered within a reasonable time.

  • Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under any other applicable law that cannot be excluded, restricted, or modified by agreement.

  • We make no guarantees regarding specific outcomes from coaching. All coaching and related materials are for educational and developmental purposes only. No content constitutes legal, financial, therapeutic, medical, or other professional advice. You should obtain independent advice before relying on any material.

  • Except as required by law, we exclude all implied warranties and are not liable for indirect, incidental, consequential, or special losses including loss of profits, goodwill, or data.

  • To the maximum extent permitted by law, our aggregate liability is limited to the total amount of fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim. This limitation does not apply to liability arising from our fraud, gross negligence, or wilful misconduct, or to your statutory rights under the ACL.

  • Each indemnity in these Terms is a continuing and independent obligation and survives the termination or expiry of these Terms.

  • You agree to indemnify us against loss arising from your breach of these Terms or misuse of our services, except to the extent caused by our negligence or unlawful act.

16.     Governing Law

  • These Terms are governed by the laws in force in the State of Western Australia, and the parties submit to the non-exclusive jurisdiction of the Courts of Western Australia and the Commonwealth of Australia.

  • If part or all of any clause is illegal, invalid, or unenforceable, it will be read down to the extent necessary, or if that is not possible, severed. The remaining provisions continue in full force and effect.

17.   Waiver

  • Failure by us to enforce any right under these Terms does not waive that right in the future.

18.   Entire Agreement

  • These Terms, together with any specific coaching agreement, form the entire agreement between you and Evolved Ethos. They supersede all prior agreements, representations, or understandings.

19.    Amendments

  • We may update these Terms from time to time to reflect service or legal changes. Updates will be published on our website with the date of effect. Continued use of our services after changes are published constitutes acceptance.

20.   Your Acceptance of these Terms

  • By using our website or purchasing services, you signify acceptance of these Terms. If you do not agree, you should not use our services.

21.   Contact Us

For questions about these Terms & Conditions, please contact us at:

Evolved Ethos

Email: inquiry@evolvedethos.com.au

Website: www.evolvedethos.com.au

We take questions seriously and will respond promptly.